Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Binance is a client-facing business, and Customer Service is extremely important for us. We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Responsibilities:

Handle high amounts of live chat and phone calls

Identify and evaluate customers’ needs to deliver satisfaction

Provide accurate, valid and comprehensive information

Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Requirements:

1+ years experience of proven customer facing experience or experience as a customer service representative

Strong ability in using IT for professional use and can handle somewhat technical queries from customers

Exceptional written communication skill and a good listener

Ability to multi-task, prioritize, and control time effectively

Knowledge of the cryptocurrency/blockchain field is a big plus

Multi-lingual capability is a big plus

Fluent in English

Willing to work weekends and irregular hours which will include night shifts

Why Binance

• Shape the future with the world’s leading blockchain ecosystem

• Collaborate with world-class talent in a user-centric global organization with a flat structure

• Tackle unique, fast-paced projects with autonomy in an innovative environment

• Thrive in a results-driven workplace with opportunities for career growth and continuous learning

• Competitive salary and company benefits

• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

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